Cruise operators to accommodate last-minute bookings thanks to Fidelio Cruise’s ResOnline system

 

 

 

“The ability to sell tickets and update passenger information close to the time of sailing is a key objective of many cruise lines,” says Fidelio Cruise President Tony Heuer, “and our new ResOnline software does just that. Now operators can continue to sell cruises and onboard services right up to few minutes before their ship sails.”

 

Traditionally the sale of a specific cruise had to close several days in advance to ensure that all relevant passenger information was available onboard in good time. As a result, last-minute sales opportunities were constantly lost.

 

The FC ResOnline system has been designed specifically to facilitate automatic data transfer from shore-side reservation systems to onboard users up to a short time before sailing. Based on the company’s Fleet Management System, ResOnline ensures full transparency of data and eliminates the risk of human error, providing ship staff across a fleet of vessels with exactly the same information relating to their passengers, as is available ashore.

 

Updates include passenger records, flight details, amenities, special requests, pre-posting, discounts, pre-booked or pre-paid excursions, spa treatments, dining reservations. Shipboard staff can now identify open sales opportunities, avoid any discrepancies, prevent double or lost bookings and any resulting negative feedback. The precise times for data transmission can be defined exactly so as to meet individual ships’ deadlines. 

 

Access to the latest status of reservations allows operators to expand their sales-window and accommodate last-minute bookings, thereby raising additional revenue. And an additional benefit of ResOnline is that more relevant data can be collected prior to a guest’s arrival at the vessel, hastening and improving the check-in experience. The information can be made available aboard vessels or at remote locations with little or no user intervention.